Privacy Policy

Who We Are

Pozcukoop Limited ("we," "us," or "our") operates as the UK's #1 Pizzeria with 100+ locations nationwide. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

What Data We Collect

We collect information you provide directly to us, such as:

• Name, email address, and phone number
• Delivery and billing addresses
• Payment information (processed securely by third parties)
• Order history and preferences
• Communications you send us

We also automatically collect certain information when you use our website:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs)
• Location data (only with your permission)

How We Use Your Data

We use the information we collect to:

• Process and deliver your orders
• Send order confirmations and delivery updates
• Manage your account and loyalty points
• Respond to your inquiries and provide customer support
• Personalise your experience and improve our services
• Send marketing communications (only if you've opted in)
• Comply with legal obligations

Data Sharing

We may share your information with:

• Delivery partners (to fulfill your order)
• Payment processors (to securely process payments)
• Business partners and service providers
• Law enforcement (if required by law)

We do not sell your personal data to third parties for marketing purposes.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Opt out of marketing communications
• Right to withdraw consent: Withdraw permission at any time

To exercise any of these rights, contact our Data Protection Officer at [email protected].

Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings in your browser. For more information, see our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. You can request deletion at any time, subject to legal requirements.

Contact Us

If you have questions about this privacy policy or our data practices, contact us:

• Email: [email protected]
• Phone: +44 20 7946 0823
• Address: 47 Carnaby Street, Soho, London W1F 9PT

Data Protection Officer

For GDPR-related inquiries, contact our DPO at [email protected].

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Last updated: 1 January 2025.